FAQ (FREQUENTLY ASKED QUESTION)

About our online store

CONTACT US

I would like to know how I can contact the Online Store

If you are a returning customer, please login to your account and send us a message using our contact form in the section Contact us. If you are a new user, please register a new account by clicking on Register and you will then be able to send us a new message using the Contact form. If you are a Guest User, you can send us a message from the section Contact us by inserting your order code and email address.

I would like to know how I can call the Customer Service of the Online Store

Please follow this link http://www.havaianas-store.com/en/customer-service and call us using your local number provided.

PAYMENTS

How can I pay for my order on Havaianas Online Store?

You can pay for your order using PayPal, Credit Card, Bank Transfer and Skrill. You may select one of these payment methods at the end of the purchase process.

Which currency will be used for the payment of my order?

Havaianas Online Store operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on the transaction day's exchange rate. There is no extra cost for currency conversion.

What is PayPal and how can I use it for my payment?

PayPal allows any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the ""Pay with Paypal"" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment. If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Zerogrey Ltd. with the simple click of your mouse. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments. The usage of PayPal as an online payment tool is free.

Which credit cards can I use to pay for my order on Havaianas Online Store?

You can pay on Havaianas Online Store online store using credit cards, including Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.

Can I rest assured that my credit card payment on Havaianas Online Store is secure?

Yes. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within Zerogrey Ltd., Havaianas Online Store or over the Internet has access to your credit card information at the moment of purchase or at any time.

How will I recognise my credit card purchase on my bank statement?

Your secure transaction will appear on your bank statement accompanied by the description Zerogrey ltd, Zerogrey Web or Zerogrey Master.

Will my credit card be immediately billed as soon as I complete the purchase?

The total amount spent will be first authorised on your account immediately; once the Zerogrey Ltd. team will process your order, the amount paid will be captured from your account.

Can I pay by Bank Transfer on Havaianas Online Store?

Yes. You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:

  • 1. Select Pay by Bank Transfer;
  • 2. Take note of the on-screen instructions for completing the payment. You will be given our IBAN and BIC/SWIFT bank details;
  • 3. To complete the payment, please contact your bank and arrange payment to the bank account given.

What is the "payment reference number" of a Bank Transfer and why is it so important?

The "payment reference number" is a unique transaction number which identifies your bank transfer and links it to your order code. Please make sure that you include only the "payment reference number" in the description or reference field of your bank's specific transfer form and nothing else and to insert the exact beneficiary name provided (Worldpay Customer Payments). If the bank details used differ from the ones we provided on our confirmation page, it might not be possible to receive you payment correctly and process your order.

If I pay by Bank Transfer, will the payment be immediate and will the selected items immediately be reserved for my order?

No. Your order will be processed once the payment has been received and confirmed by our Bank. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Zerogrey's control, we are unable to reserve stock unitl we receive the payment confirmation from our Bank. If you require a faster service, we kindly suggest you to pay by Credit Card or another immediate payment method.

Is there any additional cost if I pay by Bank Transfer?

Yes, customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.

What is Skrill and how can I use it for my payment?

Skrill is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Skrill account yet, please sign up via www.skrill.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.

RETURNS

Can I return my products if I wish to do so?

Yes, with us you have the possibility to return any product within 30 days from the delivery date of your order and be refunded for the full price of the returned items.
Please bear in mind that returned products must be unworn, unwashed and unaltered.
No refunds or exchanges are possible for customized products.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including the Havaianas box.
You must complete the online Return Process through your account to register your return on our system (see sections "How to request a refund and "How to request and exchange" in our Help Area for more details).

Can I return my products if I have used them or if I have thrown away the Havaianas' box?

No.Returned products must be unworn, unwashed and unaltered.
No refunds or exchanges are possible for customized products.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including the Havaianas box.
You must complete the online Return Process through your account to register your return on our system (see sections "How to request a refund" and "How to request and exchange" in our Help Area for more details).

How can I request a refund for the products that I have purchased?

If you are a registered customer, here are the steps to follow to request a refund:

  • 1. Complete the online Return procedure by accessing your account and clicking on "My orders". Click on the "Refund product" button next to your order code and follow the instructions until your return has been correctly registered;
  • The "Refund product" button will be visible once the status of your order is set to Delivered.
  • 2. Print the Return form and insert it inside the package;
  • 3. Ship your return at the following address:
  • PVS SERVICES ITALIA SRL
    c/o Mag. La Giovane ScpA Mag./War. 3
    Via Dell’Artigianato 2/a - Q.re Spip
    43122 Parma, Italy

If I placed an order as a Guest, how can I return the products that I have purchased?

If you placed your order as a guest:

  • 1. Click on the following link and enter your order code and the email address you used to place your order: www.havaianas-store.com/eshop/orderview/action/trackAnOrder/
  • 2. You will be able to see your order details: click on the "Refund product" button at the top of the page and follow the instructions until your return has been correctly registered. Please note that the "Refund product" button will be visible once the status of your order is set to Delivered.
  • 3. Print the Return form and insert it inside the package;
  • 4. Ship your return at the following address:
  • PVS SERVICES ITALIA SRL
    c/o Mag. La Giovane ScpA Mag./War. 3
    Via Dell’Artigianato 2/a - Q.re Spip
    43122 Parma, Italy

Should I carry the shipping costs to return my items?

The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded for the value of the returned product/s only.

Which courier should I choose to return the items I have purchased?

You can choose the courier or postal service that you prefer to return your items to our warehouse. However, we suggest you to choose a courier or postal service with a trackable shipping, so that you will receive a tracking number and you will be able to track your return until the delivery of the parcel. We remind you that the shipping of returns is under the customers' responsibility as they are out of Zerogrey's control, as customers choose the courier or postal service independently.

REFUND

When will I received my refund?

Your refund will be issued once the parcel has been received by our warehouse, the quality check has been carried our by the quality check department and the return has been processed by the Zerogrey Ltd. Team.

When will I received my refund if I paid by Credit Card?

Your refund will be issued once the parcel has been received by our warehouse, the quality check has been carried our by the quality check department and the return has been processed by the Zerogrey Ltd. Team. If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name Zerogrey or ZerogreyWeb.

When will I received my refund if I paid by PayPal or Skrill?

Your refund will be issued once the parcel has been received by our warehouse, the quality check has been carried our by the quality check department and the return has been processed by the Zerogrey Ltd. Team. If you paid by PayPal or Skrill, the refund will immediately appear on your PayPal or Skrill account.

On which payment method will I receive my refund?

The refund will be issued on the original payment method you used to pay for your order (for example, if you paid by credit card the refund will be issued on your credit card, if you paid by bank transfer we will issue a bank transfer to you, etc.).

How will I receive my refund if I paid by Bank Transfer?

Returned products that were paid for via national bank transfer will be refunded by bank transfer. To allow us proceed with the refund you will have to insert your bank details directly into the Return form.

How will I receive my refund if I paid with a virtual credit card?

If you paid using a virtual credit card, we will need to issue your refund by bank transfer; please get in touch with us as we need your bank details in order to issue your refund. If you paid using a normal credit card, we will issue the payment on the credit card directly.

Which is the currency that will be used to issue my refund?

This online shop operates from the European Union and, as such, all refunds are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

How much are you going to refund me?

You will be refunded for the price you paid for the items that you have returned. Please note that return shipping costs will be carried by the customers.

ISSUE WITH PRODUCT RECEIVED

What should I do if I experience a quality issue with the products that I have received?

For any issues with the product received, please contact our Customer Service before sending back your products: we will be glad to offer you an appropriate solution.

What will happen if I have received a faulty item?

For any issues with the product received, please contact our Customer Service and we will get in touch with you. Please note that we will request pictures to you in order to understand the nature of the issue you experienced. This is particularly important as we will provide these pictures to our Production Department in order to constrantly improve the quality of our products and avoid these issues in the future.

EXCHANGES

Can I exchange my products if I wish to do so?

Yes, with us you have the possibility to request an exchange for any product within 30 days from the delivery date of your order.
Please bear in mind that returned products must be unworn, unwashed and unaltered. No exchanges are possible for customized products.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including the Havaianas box.
You must complete the online Return Process through your account to register your return on our system (see sections "How to request a refund" and "How to request and exchange" in our Help Area for more details).

Can I exchange my products if I have used them or if I have thrown away the Havaianas' box?

No. Returned products must be unworn, unwashed and unaltered.
No refunds or exchanges are possible for customized products.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including the Havaianas box.
You must complete the online Return Process through your account to register your return on our system (see sections "How to request and exchange" in our Help Area for more details).

How can I request an exchange for the products that I have purchased?

If you are a registered customer:
1. Complete the online Return procedure by entering your account and clicking on "My orders". Click on the button "Exchange Product/s" next to your order code and follow the instruction until your return has been correctly registered; the "Exchange Product/s" button will appear once the status of your order is "Delivered".
2. Print the Return form, and insert it inside the package;
3. Ship your return at the following address:
PVS SERVICES ITALIA SRL
c/o Mag. La Giovane ScpA Mag./War. 3
Via Dell’Artigianato 2/a - Q.re Spip
43122 Parma, Italy

If I placed an order as a Guest, how can I exchange the products that I have purchased?

If you placed your order as a guest:
1. Complete the online Return procedure by clicking on the following link:
www.havaianas-store.com/eshop/orderview/action/trackAnOrder/
and insert your order code and the zip code of your shipping address.
2. Click on the button "Exchange Product/s" at the top of the page and follow the instruction until your return has been correctly registered; the "Exchange Product/s" button will appear once the status of your order is "Delivered".
3. Print the Return form, and insert it inside the package;
4. Ship your return at the following address:
PVS SERVICES ITALIA SRL
c/o Mag. La Giovane ScpA Mag./War. 3
Via Dell’Artigianato 2/a - Q.re Spip
43122 Parma, Italy"

Can I exchange my product for a completely different item?

No, please bear in mind that you can request an exchange for a different size and/or colour of the same model you ordered. If you wish to receive a different model or style, please select the "Refund product/s" option and you can place a new order.

Can I request an exchange for all products available on Havaianas Online Store?

Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc.

When will I receive the new items that I have requested as an exchange?

Your exchange will be sent out after the warehouse has received your parcel, carried out the quality check on the returned items and the Zerogrey Ltd. Team has processed your exchange.

Will I carry the shipping costs for receiving the new items?

No, we will carry the shipping costs to send you your exchange. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.

SHIPPING AND DELIVERY

When will I receive my order?

Orders shipped to Italy will be prepared by our warehouse in 24/48 hours and delivered in approximately 1-2 working days once they have been shipped.
Orders shipped to European Union countries will be prepared by our warehouse in 24/48 hours and delivered in approximately 2-3 working days once they have been shipped.
We will send you an email once your order has been sent with the link to the courier's page and the tracking number of your parcel.

Which couriers will be used to ship my order?

In order to ensure prompt and timely delivery to our valued customers, Havaianas Online Store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment. We will send you an email once your order has been sent with the link to the courier's page and the tracking number of your parcel.

Can I change my shipping address once I have placed my order?

If you need to change your shipping address after you placed your order, please contact our Customer Service. Please note that order processing is automatic and we cannot guarantee that it will be possible to change the shipping address of orders which have been paid for and entered our system. You might need to wait for the first delivery attempt by the courier and then we are able to get in touch with the courier to request the delivery address change.

How much should I pay for the shipping costs?

The shipping costs are listed in the Help Area at this link:
http://www.havaianas-store.com/en/help in the section "Countries & Costs".
These shipping costs are basic ones and they might change according to the quantity of items purchased and the volumetric weight of your parcel.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.

May I get a free shipping for my order?

Yes, if you buy at least 2 pairs or your order is over 40€, we are happy to offer you the free shipping on your order.

ORDERS

When do you process my order?

Orders are processed 24 hours a day, 7 days a week and are prepared by our warehouse between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be prepared by the warehouse the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

How can I check the details of my order once I have placed it?

In order to review and verify the information related to your order, if you are a registered uservplease login to your account on Havaianas Online Store and click on My Orders. In the section "My Orders", click on your order number or on VIEW ORDER to view your order details.

Can I make changes to my order once I have placed it?

If you need to change your order after you placed it, please contact our Customer Service. Please note that order processing is automatic and we cannot guarantee that it will be possible to make any changes to orders which have been paid for and entered our system.

How can I check the details of my order if I placed the order as a Guest?

If you placed your order as a guest please click on the following link and enter your order code and the postal code of your shipping address:
www.havaianas-store.com/eshop/orderview/action/trackAnOrder/.
Here you can find the details of your order and its shipping details.

How can I place an order on your online store?

Placing an order on http://www.havaianas-store.com is quick and easy!
If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure.
If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

ABOUT THE ONLINE SHOP

Is this the official Havaianas Online Store?

http://www.havaianas-store.com is the one and only official online store where you can purchase your favorite Havaianas Online Store products and receive them directly to your home!
Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.
http://www.havaianas-store.com online store has entrusted the management of our online sales, operations, technology and Customer service to Zerogrey Ltd., the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.

ACCOUNT

How can I create an Account on Havaianas Online Store?

In order to create a new Account on Havaianas Online Store you just need to click on REGISTER, fill in the requested fields and read and accept our Privacy Policy. Once the process is completed, you can login to your account to see your order details.

Why is it useful to have an account on your online store?

After placing your order on http://www.havaianas-store.com, you will have the possibility to see all the details by entering your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Service by clicking on the "Contact us" button next to your order and do the Return procedure within 30 days of delivery of your order.

GUEST ACCOUNT

Can I place my order as a Guest?

Yes, you have the possibility to place you order as a Guest, without registering an account. After placing your order, we will send you an email with your order code and the link to see its details.

How can I check my order if I placed it as a Guest?

If you placed your order as a guest please click on the following link and enter your order code and the postal code of your shipping address:
www.havaianas-store.com/eshop/orderview/action/trackAnOrder/.
Here you can find the details of your order and its shipping details.

Can I register an Account if I placed my order as a Guest?

Yes, you can register an Account after you placed an order as a Guest. Please bear in mind that the order you places as a Guest will not appear in the Account that you register afterwards.

GENERAL SALES CONDITIONS

Where can I find the General Sales Conditions on Havaianas Online Store?

You can find the General Sales Conditions at this link: http://www.havaianas-store.com/en/help in our Help Area in the section "SHOP INFO" and then "General Sales Conditions".

About the company and the brand

About Alpargatas

I would like to know more about the company, its structure, and strategies.

Thank you for your interest in our company. To obtain this information, please go to our institutional site: www.alpargatas.com.

About the Brand and structure

Where does the name Havaianas come from?

This name had its inspiration in Hawaii, the paradise of sun and sea that has everything to do with the Havaianas mood. The name selection was considered as ideal, since the sandals were adequate to be worn in places with a hot climate, leaving the feet free and uncovered. Besides, Hawaii refers to that delightful feeling of enjoying a pleasant and relaxing moment, and there's nothing better than enjoying those moments with a comfortable pair of Havaianas

Where did the inspiration for creating the first Havaianas model come from?

The Havaianas design was inspired by the Japanese sandals known as Zori, made of a thin rice straw sole and fabric thongs. To adapt the Japanese model to the Brazilian market, São Paulo Alpargatas used rubber as raw material and the rice grain format for the sole texture. And that's how the famous Havaianas were born.

Is Havaianas a Brazilian trademark?

Yes, and it was created by Alpargatas in 1962.

When were Havaianas created?

The Havaianas sandals were born on June 14, 1962. The sandal pioneered the introduction in Brazil of the "flip-flop" concept. The patent for the brand's industrial model was registered in 1964, under: “New sole with thong model”. Currently, people around the world and from all social classes wear our sandals. A true hit.

How many employees does the company have?

São Paulo Alpargatas has more than 18k employees, taking into consideration the main office, the factories and offices abroad.

Where can I find more information on Havaianas?

Havaianas history is unique and it attracts everybody's interest. You can find this information here, in the History section.

How many pairs of Havaianas are sold annually?

In 2011, 209 million pairs of Havaianas were sold. 572,602 pairs/day, 23,858 pairs/hour, 398 pairs/minute, 7 pairs/second. 

What other Havaianas products exist apart from sandals?

Apart from sandals, Havaianas has accessories, clothing and shoe lines. For a complete collection of sandals and accessories visit our stores or our online store.

About the Product

Cleaning - How can I clean the product?

Dip your Havaianas in water with detergent for a few minutes. Use a soft sponge (non abrasive) to clean them and then rinse them. Do not put them into a washing machine, this can damage the thongs and sole.

How long does a pair of Havaianas last?

There is no exact answer to this question because the durability of a pair of Havaianas depends on several factors, such as frequency of use, type of use, type of floor/ground, product care, among others.

How many models are there?

The Havaianas collections are annual and each collection has its quantity of models. The last collection has 90 models, divided in female, male, unisex, children and baby lines.All models are shown in the Online Store (check availability in your country).

New models - when are they launched?

The Havaianas collection is renewed every month of June. And to avoid leaving the consumers without novelties for a long time, new models or new colors are launched during other months of the year. For instance, the summer collection is launched in October/November.

Straps - I would like to buy additional straps, is it possible?

Sorry, but we don't sell thongs separately.

Manufacturing problems - My Havaianas are faulty. How should I proceed?

Please, contact the Authorized Distributor of your country. / Please send us a message through the Customer Care form and wait for our contact.

Havaianas products – Are there other brand products, besides the sandals?

In addition to the sandals, Havaianas has a line of closed shoes, accessories and also a line of clothing.

Direct sales - Can I buy directly from the factory?

You can buy directly from Havaianas at the section Online Store (check availability in your country).

Where can I find better prices?

Alpargatas does not control the prices charged by the stores. Therefore, to find the best price, we suggest a research among stores most conveniently located for you.

Can I buy online?

Yes, please go to the Online Store section (check availability in your country).

Havaianas Catalog - Can I have one?

Our catalog is for internal use only, but you can see all our products right here, in this site.

On Production

Where are Havaianas produced?

The Havaianas factory is located in Campina Grande, the second most populated town in the State of Paraíba, with approximately 371 thousand inhabitants. Distant 120 km from the capital, João Pessoa, it is considered one of the main industrial and technological centers in Northeastern Brazil. In 2013, Montes Claros (MG) factory was opened.

Quality tests – How are the sandals tested?

Before leaving the factory, and in order to ensure Havaianas quality, the sandals undergo several tests in our lab: resistance tests of the thongs, resistance test of the thong notch, abrasion, hardness and density tests, to make sure that the sole is comfortable and resistant, sole deformity test,  quality test of the prints, wear and tear test, in addition to tests that analyze the size and color of the sandals.

Sizes

Why do Havaianas fit two sizes?

Havaianas are flip-flops, a type of sandal. As it is an open shoe, we were able to make Havaianas fit two sizes, with no comfort loss. Some models - Havaianas High, for instance - have different characteristics and therefore they bear a traditional size choice, each pair fits one size only.

What are the sandals available sizes?

The vast majority of Havaianas models are made in such a way that allows each size to comfortably fit two conventional sizes. Each model has its specific sizing, but in general, the sizes follow this range:  17/18  |  19  |  20  |  21  |  22  |  23/24 ;  Kids: 23/24  |  25/26  |  27/28  |  29/30  |  31/32  |  33/34  |  35/36 ;  Adults – Female: 33/34  |  35/36  |  37/38  |  39/40  |  41/42 ; Adults – Male: 33/34  |  35/36  |  37/38  |  39/40  |  41/42  |  43/44  |  45/46. To see a specific model, visit our Online Store.

Special Request / Custom Sandals

How can I customize and resell Havaianas?

Havaianas is a proprietary brand of São Paulo Alpargatas and any customization that is not made by the company itself is illegal. The illegal customization does not offer a quality control and represents a risk for consumers. This is why we do not support any kind of customization made without the Alpargatas control.

I don't have a company, but I'd like to buy a large quantity of Havaianas, what should I do?

To buy large quantities, please contact the distributor in your country. We can not guarantee the availability of all models and sizes, as the purchase of products is a responsibility of the reseller. / To buy large quantities, please send us a message through Customer Care form and and wait for our contact.

Export and Shopping Abrod

How can I buy Havaianas abroad?

Please enter the section International Sites and select the country where you wish to buy your Havaianas.Should you need more specific information, please contact the distributor in the country you wish to make the purchase through International Offices.

International - In what countries are Havaianas commercialized?

Havaianas are sold worldwide. In over 90 countries in 5 continents. You can check the countries at International Sites or you can click here. If the country you are looking for is not listed, please contact us using the form in this section.

I would like to resell Havaianas abroad, is it possible?

Many countries already have an official distributor, and if it is the case, you should contact the distributor directly in the specific region where you want to sell Havaianas. You can find the distributors contacts in the section International Offices. Due to the marketing and distribution policies adopted for our product, there is only one distributor in each country. If the country of your interest does not have a distributor yet, an analysis process can take place to evaluate your proposal.

Foreign model - Where can I find in UK a model of Havaianas that I have seen abroad?

Every year, Havaianas develops an Export Collection, with models for specific commercialization abroad.This is why some models are not sold in all stores in UK.

Communication

May I send my suggestions?

We are glad that you care for Havaianas. Alpargatas S.A. has specific departments for product creation and development, campaign development and strategic market analysis.

Where to find?

How can I locate the nearest store?

By visiting the section Store Locator.

Enviroment and Social Responsability

How can I request resources?

Alpargatas has a strong social performance through Instituto Alpargatas. The institute's to improve, by means of sports, the educational quality of children and teenagers from the communities where the company operates. In case you have a project that fits the scope of activities of our Institute, and you want to present it to Alpargatas, please contact us through the site: www.institutoalpargatas.com.br. Due to the great number of projects in which we are already involved, we cannot guarantee our support to all projects that are submitted to us.

What are Havaianas initiatives and actions?

Alpargatas has chosen as its first priority to develop and implement a program on work safety, occupational health and environment (SSMA), and later on, on due time and according to the maturity of its several units around the country, to seek certification.As to SSMA, we have created a policy that permeates all levels within the organization, allowing the implementation of various activities that aim at a sustainable development. Actions such as selective garbage collection, control of generated residue, adequate transportation and destination of residue, actions to reduce electricity and water consumption, sensible development of materials to be used in our products, launch of ecological product lines, rubber residue recycling, co-processing of non-recyclable residue, recycling of PVC residue during the production process, environmental education for all of our employees, among other activities. For further information on the company's social actions, please visit the Instituto Alpargatas site: www.institutoalpargatas.com.br

Didn't find an answer to your question?

No problem: send an email to our Customer Service Team with your request. We will be glad to help you!