Customer Service

Help & Contact

Contact us

If you are a returning customer, please insert your username and password to access to the contact form.
If you are a new user, please register by clicking on "Create a new account" below.

Call us

Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 12 noon GMT+2 (Berlin). Please have your order code ready when you contact us, we will be able to help you in a quicker and more effective way.
Call us at your dedicated number displayed in our contacts page.
Please note that Customer Service is closed on the following days:

  1. 01/01/2016
  2. 25/03/2016
  3. 28/03/2016
  4. 05/05/2016
  5. 03/10/2016
  6. 25/12/2016
  7. 26/12/2016

For offline requests and specific information on the products, we invite you to contact the brand directly.

Counterfeit

Counterfeits warning

Havaianas pursues anti counterfeit policy since its very beginnings that date back to 1962, when the first pair of Havaianas flip – flops was produced. In spite of our dedication to combat this global problem, please be aware that there are Havaianas counterfeit products being offered to the customers – often through online websites and especially auction sites.

How to spot Havaianas counterfeits

  • To ensure you purchase only genuine Havaianas products, when buying online be aware that counterfeit Havaianas are often advertised as "cheap Havaianas" or "discount Havaianas";
  • Authentic products are not offered through street vendors, flea markets or unauthorized retail locations. If you purchase in any of these places, it is very likely that you are buying fake products.
  • Brazil is the homeland of Havaianas - all Havaianas are made or designed in Brazil.
  • Always look for an authencity hologram on every Havaianas product you purchase!
  • Havaianas are made of a patented formula consisting of mixture of rubber – they do not smell, do not deform and do not conduct heat – fake products are recognizable because of their poor workmanship.

If you are unsure about the origin, please contact us and we will let you know if the store is an authorized retailer.

Counterfeits are dangerous

Havaianas footwear is of high quality and cannot be compared to the poor workmanship of non-authentic merchandise. Originals products are made from a rubber formula that guarantees high comfort and safety.

Be wary that counterfeit of Havaianas usually do not comply with health and safety regulations, and they make provoke serious skin irritations and discomfort when using.

Counterfeit is a crime!

Counterfeiting is illegal. It has a significant impact on the global economy and costs the economy around $600 billion a year and thousands of jobs losses.

The manufacturers of counterfeit product do not pay taxes, do not pay fair wages to their employees and often use child labor, while the lucrative sales of counterfeit goods are helping pay for organized crime activities.

When you purchase a counterfeit product, you are funding and supporting this criminal activity.

How can you help?

If you think you've spotted or purchased a Havaianas fake, please alert us by email at: info@alpargatas.com

We would greatly appreciate your concern by reporting the incident to us, as it would help us to take legal action against the counterfeiters in order to eliminate them from the market and protect interests of Havaianas consumers.

Payments

Payment methods

Our online store accepts payments via PayPal, Credit Card, Bank Transfer and MoneyBookers. You may select one of these payment methods at the end of the purchase process. All payments will be remitted to Zerogrey Ltd., who manages the online sales operations of the Havaianas Online Store.
At no time is Zerogrey Ltd. able to accept cash payments, either directly or sent via mail.

Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on the transaction day's exchange rate. There is no extra cost for currency conversion.

Paypal

PayPal allows any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Zerogrey Ltd. with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The usage of PayPal as an online payment tool is free.

Credit Cards

You can pay on Havaianas Online Store online store using credit cards, including Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.
The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within Zerogrey Ltd., Havaianas Online Store or over the Internet has access to your credit card information at the moment of purchase or at any time.
Your secure transaction will appear on your bank statement accompanied by the description Zerogrey Ltd. or ZerogreyWeb or ZerogreyMaster. The total amount spent will be authorized on your account immediately, then Zerogrey Ltd. team will process your order and the amount paid will be captured from your account.

Bank transfers

You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:

  1. Select Pay by Bank Transfer;
  2. Take note of the on-screen instructions for completing the payment. You will be given our IBAN and BIC/SWIFT bank details;
  3. To complete the payment, please contact your bank and arrange payment to the bank account given.

IMPORTANT: Make sure to include only the "payment reference number" in the description or reference field of your bank's specific transfer form and nothing else and to insert the exact beneficiary name provided (Worldpay Customer Payments). If the bank details used differ from the ones we provided on our confirmation page, it might not be possible to receive you payment correctly and process your order.

Your order will be processed once the payment has been received. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Zerogrey's control, we are unable to reserve stock during this period. If you require a faster service, please pay by Credit Card or another immediate payment method.
Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.

Skrill

Skrill is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Skrill account yet, please sign up via www.skrill.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.

Refunds

How to request a refund

You can return any product within 30 days from the delivery date and be refunded for the full price of the returned items.

If you are a registered customer, here are the steps to follow to request a refund:

  1. Complete the online Return procedure by accessing your account and clicking on "My orders". Click on the "Refund product" button next to your order code and follow the instructions until your return has been correctly registered;
  2. The "Refund product" button will be visible once the status of your order is set to Delivered.
  3. Print the Return form and insert it inside the package;
  4. Ship your return at the following address:
    PVS SERVICES ITALIA SRL
    c/o Mag. La Giovane ScpA Mag./War. 3
    Via Dell’Artigianato 2/a - Q.re Spip
    43122 Parma, Italy

If you placed your order as a guest:

  1. Click on the following link and enter your order code and the postal code of your shipping address: www.havaianas-store.com/eshop/orderview/action/trackAnOrder/
  2. You will be able to see your order details: click on the "Refund product" button at the top of the page and follow the instructions until your return has been correctly registered.
  3. Then follow the same steps indicated above.
    Your refund will be issued once the parcel has been received by our warehouse, the quality check has been carried our by the quality check department and the return has been processed.

Refund Amount

Please note that, as an integral part of Zerogrey's return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded for the value of the returned product/s only.

Refund procedure

This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

IMPORTANT: Returned products that were paid for via national bank transfer will be refunded by bank transfer. To allow us proceed with the refund you will have to insert your bank details directly into the Return form.

Refund times

The refund will be processed after the returned product/s arrive in our warehouse and the quality check has been fulfilled. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name Zerogrey or ZerogreyWeb.

If you have an issue with the product you received

For any issues with the product received, please contact our Customer Service before sending back your products: we will be glad to offer you an appropriate solution.

Returns

Return policy

Products must be returned within 30 days of delivery.
Returned products must be unworn, unwashed and unaltered.
No refunds or exchanges are possible for customized products.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including Havaianas box.
You must complete the online Return Process through your account to register your return on our system (see section "How to ask for a change" for more details).
If you placed your order as a guest, please go to the following link and enter your order code and postal code to register your return request:
www.havaianas-store.com/eshop/orderview/action/trackAnOrder/
If your return do not comply with our Return Policy, it will not be possible to accept it and we will send the items back to you with no credit.

How to request an exchange

If you are a registered customer:
  1. Complete the online Return procedure by entering your account and clicking on "My orders". Click on the button "Exchange Product/s" next to your order code and follow the instruction until your return has been correctly registered; the "Exchange Product/s" button will appear once the status of your order is "Delivered".
  2. Print the Return form, and insert it inside the package;
  3. Ship your return at the following address:
    PVS SERVICES ITALIA SRL
    c/o Mag. La Giovane ScpA Mag./War. 3
    Via Dell’Artigianato 2/a - Q.re Spip
    43122 Parma, Italy

If you placed your order as a guest:

  • Complete the online Return procedure by clicking on the following link:
    www.havaianas-store.com/eshop/orderview/action/trackAnOrder/

    and insert your order code and the zip code of your shipping address.

  • Click on the button "Exchange Product/s" at the top of the page and follow the instruction until your return has been correctly registered; the "Exchange Product/s" button will appear once the status of your order is "Delivered".
  • Then follow the same steps indicated above.
  • Please bear in mind that you can request an exchange for a different size and/or colour of the same model you ordered. If you wish to receive a different model or style, please select the "Refund product/s" option and you can place a new order. Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc. Your exchange will be sent out after the warehouse has received your parcel and carried out the quality check of the returned items.

    Return shipping expenses

    The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. However, Havaianas Online Store will pay to ship the new product/s to you, as soon as your return has been received and processed by our warehouse.

    Shipping and Delivery

    Delivery Information

    In order to ensure prompt and timely delivery to our valued customers, Havaianas Online Store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment.

    Orders shipped to Countries in the European Union will be prepared by our warehouse in 24/48 hours and their Regular Delivery Time will be between 3-5 working days once the order has been shipped and Express Delivery Time between 1-2 working days once the order has been shipped.

    Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification. Click here to find a list of the countries to which Havaianas Online Store sends and an estimated cost of shipment to each.

    The shipping costs listed in this Help Area might change according to the quantity of items purchased and the volumetric weight of your parcel. The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.

    The total amount will be charged to you upon your confirmation of payment.

    Countries & Costs

    • Andorra: EUR 4.50
    • Austria: EUR 4.50
    • Belgium: EUR 4.50
    • Bulgaria: EUR 4.50
    • Cyprus: EUR 4.50
    • Czech Republic: EUR 4.50
    • Denmark: EUR 4.50
    • Estonia: EUR 4.50
    • Finland: EUR 4.50
    • France: EUR 4.50
    • Germany: EUR 4.50
    • Greece: EUR 4.50
    • Holy See (vatican City State): EUR 4.50
    • Hungary: EUR 4.50
    • Ireland: EUR 4.50
    • Italy: EUR 4.50
    • Latvia: EUR 4.50
    • Lithuania: EUR 4.50
    • Luxembourg: EUR 4.50
    • Malta: EUR 4.50
    • Netherlands: EUR 4.50
    • Poland: EUR 4.50
    • Portugal: EUR 4.50
    • Romania: EUR 4.50
    • San Marino: EUR 4.50
    • Slovakia: EUR 4.50
    • Slovenia: EUR 4.50
    • Spain: EUR 4.50
    • Sweden: EUR 4.50
    • United Kingdom (mainland & North Ireland): EUR 4.50

    Order processing

    Orders are processed 24 hours a day, 7 days a week and are prepared by our warehouse between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be prepared the following Monday.

    Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

    Please nore that we cannot guarantee that it will be possible to make any change to orders which have been paid for and entered our system.

    Keep an eye on your order

    In order to review and verify the information related to your order, please login into your account on this website and click on My Orders. In the section "My Orders", click on your order number to view your order details.
    In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

    If you placed your order as a guest:
    please click on the following link and enter your order code and the postal code of your shipping address:
    www.havaianas-store.com/eshop/orderview/action/trackAnOrder/ Here you can find the details of your order and its shipping details.

    Delivery times

    Orders shipped to Italy will be delivered in approximately 2-3 working days.
    Orders shipped to the European Union countries will be delivered in approximately 4-5 working days.

    Duties & taxes

    Inside the European Union

    There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

    Outside the European Union

    Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

    Shipping to the United States of America

    As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

    Failure to clear customs

    The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

    IMPORTANT: If you requested a change of the product you originally ordered, the new shipment might still be subject to import taxes/duties from the International Customs Authorities.

    Shop info

    About us

    http://www.havaianas-store.com is the one and only official online store where you can purchase your favorite Havaianas Online Store products and receive them directly to your home!
    Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.
    http://www.havaianas-store.com online store has entrusted the management of our online sales, operations, technology and Customer service to Zerogrey, the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.

    How to place an order

    Placing an order on http://www.havaianas-store.com is quick and easy!
    If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

    Your account

    After placing your order on http://www.havaianas-store.com, you will have the possibility to see all the details by entering your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Service by clicking on the "Contact us" button next to your order, and do the Return procedure within 30 days from the delivery of your order.

    If you placed your order as a guest:
    please click on the following link and enter your order code and the postal code of your shipping address:
    www.havaianas-store.com/eshop/orderview/action/trackAnOrder/ Here you can find the details of your order and its shipping details.

    General Sales Conditions

    Index

    1. Definitions
    2. Subject Matter
    3. Execution of the Sale and Purchase Agreement
    4. Availability of the Products
    5. Price and shipping costs
    6. Placement of Orders
    7. Methods of payment
    8. Shipping and delivery of Products
    9. Right to Withdraw
    10. Flaws/defects of Products
    11. Product Liability
    12. Privacy
    13. Errors and/or inaccuracies in the On-Line Shop
    14. Intellectual Property
    15. Applicable Law
    16. Contacts

    1. Definitions

    The terms and expressions listed hereunder shall have the meaning specified in the definition, being understood that terms defined in the singular form are to be considered defined even in the plural form.
    ● Customer means any person or company purchasing one or more Products in the On-Line Shop, accepting the General Conditions.
    ● General Conditions mean these general conditions and any possible new future version which may be published on the On-Line Shop by Zerogrey Ltd..
    ● Order Confirmation means the e-mail message by means of which Zerogrey Ltd. informs the Customers of the acceptance of the Orders.
    ● Sale and Purchase Agreements mean the sale and purchase agreements of the Products entered into between Zerogrey Ltd. and the Customers.
    ● On-Line Shop means a virtual shop, managed by Zerogrey Ltd. and accessible at URL http://havaianas.inscadenza.com where Products are available for sale.
    ● Orders mean the purchasing orders of the Products placed by the Customers pursuant to the General Conditions and in accordance with the procedure set out under clause 6.
    ● Parties means Zerogrey Ltd. and the Customers, when jointly referred.
    ● Price means the sale price of the Products as specified in the On-Line Shop with reference to each Product.
    ● Products mean the products published in the On-Line Shop for sale.
    ● Zerogrey Ltd. means Zerogrey Ltd. with registered offices in Dublin, The Guinness Enterprise Centre, Taylor's Lane, Dublin 8, acting as dealer of Alpargatas for the retail sale of the Products in the On-Line Shop.
    ● Account means the space in the On-Line Shop where Customers are allowed, following authentication to:
    (i) monitor and update personal data and addresses where the ordered Products are to be shipped and delivered;
    (ii) view previous Orders;
    (iii) have access to any other specific function/setting concerning their activity in the On-Line Shop.

    2. Subject matter

    2.1 The General Conditions apply to all the Sale and Purchase Agreements and form an essential part of the latter.
    2.2 Zerogrey Ltd. has the right to modify the General Conditions at any time without notice, being understood that the version of the General Conditions to be applied to the Sale and Purchase Agreements shall be the one published in the On-Line Shop at the time the Orders are placed by the Customers.
    2.3 In case of conflict between the General Conditions and other possible terms and conditions applicable to the Sale and Purchase Agreements published in the On-Line Shop, the General terms and conditions will apply
    .

    3. Execution of Sale and Purchase Agreement

    3.1 Zerogrey Ltd. will send the Order Confirmation to the Customers within 2 working days from receipt of the Orders from the Customers, subject to Zerogrey Ltd accepting the order at their sole discretion.
    3.2 Sale and Purchase Agreements are deemed entered into between the Parties at the time the Customers receive the Order Confirmation. Should Customers not receive the Order Confirmation within the term under clause 3.1, the relevant Order shall be deemed as rejected by Zerogrey Ltd. and thus have no effect.
    3.3 By placing the Orders, Customers declare to have read all the instructions which refer to the methods of payment of Products pursuant to clause 6. and declare to have fully accepted the General Terms and Conditions therein and to have read all additional information available in the On-Line Shop, including information accessible through links.
    3.4 The Orders will be recorded in the On-Line Shop's database in accordance with the provisions set out by Legislative Decree n. 196 of 30 June 2003 (Italian Privacy Law) and shall be accessible by the Customers by contacting Zerogrey Ltd. at the contact details specified under clause 16 or by accessing the Account.

    4. Availability of the Products

    4.1 Save for the provisions under clause 4.6, Zerogrey Ltd., with reference to each Product published in the On-Line Shop, specifies whether:
    (i) the Product is available at its warehouse;
    (ii) the Product is not available at its warehouse;
    (iii) the Product is available on demand;
    (iv) the Product is customizable.
    4.2 The range and availability of the Products published in the On-Line Shop may vary from time to time, and it is hereby accepted and agreed by the Customer that Zerogrey Ltd. will have no responsibility or liability for any variation or non-availability of any product to the customer.
    4.3 The availability of the Products indicated in the On-Line Shop is by no means binding. Should a Product (indicated as available at the time the Order was placed by the Customer) no longer be available, Zerogrey Ltd., save for the provision set forth under clause 3.2, will use its best endeavours to inform the Customer, by email, that non available item/s will be refunded in a timely manner directly to the same payment method selected by the Customer in the order. Available items selected in the order will be sent to the Customer. Zerogrey Ltd. will accept no liability or responsibility for the non/delayed availability of any product/s.
    4.4 Should a Product bear the indication available "on demand", this means that such Product is currently not available at Zerogrey Ltd.'s warehouses and that Zerogrey Ltd. will be able to order it at the central warehouses of the Havaianas Online Store.
    4.5 Should a Product bear the indication "customizable", this means that such Product may be modified/adapted/customized following Customers' specific requests. In this case, the Customers must specify their requests in the relevant space at the time of placement of the Order and Zerogrey Ltd., after having sent the Order Confirmation, undertakes to:
    (i) communicate to the Customers, by email, the terms for the shipment of the customized Product; such term must be considered as a mere indication and is by no mean binding for Zerogrey Ltd.;
    (ii) inform the Customers, by email, of when the customized Product shall be available at its warehouses.
    4.6 Zerogrey Ltd. has the right not to indicate the availability of the Products (or part of the Products) in the On-Line Shop.

    5. Price and shipping costs

    5.1 The Price is in € (euros), except for Countries with a different currency or at the sole discretion of Zerogrey. The applicable Price is the one published on the On-Line Shop at the time orders are placed by the Customers.The Customers should use all reasonable endeavours to ensure that they are aware of the currency being charged on the purchase, and Zerogrey Ltd will not be held responsible for any loss or damage due to the use of a different exchange rate.
    5.2 The Price is inclusive of VAT at the relevant rate and based on the jurisdiction- (ie 22%, unless otherwise applicable, as in the UK for example, where applicable VAT is 20%) if the Products are shipped by Zerogrey Ltd and delivered within the European Union. The Price is exempt from VAT if the Products are shipped by Zerogrey Ltd. and delivered outside the European Union.
    5.3 The Price does not include shipping costs. Zerogrey Ltd. may request that the Customers bear part of the shipping costs, being understood that such amount will depend on the kind of delivery, the quantity of shipped Products, the volume, the weight and the destination of the Products.
    5.4 The part of the shipping costs to be borne by the Customers following Zerogrey Ltd.'s request indicated under clause 5.3, if any, is indicated, separately from the Price, before the Order is placed by the Customers and shall be paid by the Customers jointly with the payment of the Price according to clause 7.
    5.5 Any possible tax, levy, expense or other duty provided for by the laws of the country in which the Products are shipped and delivered are to be entirely borne by the Customers.

    6. Placement of the Orders

    6.1 In order for the Customers to place their Orders, registration at the On-Line Shop is required; such registration may be obtained by entering the information and data indicated as "mandatory" and by selecting a password to be used when placing the Orders and when accessing the Account any time later.
    6.2 The Customers may purchase the Products by selecting them in the relevant section of the On-Line Shop dedicated to the Product category searched and putting them in the "cart". When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on "add to your cart". Once the selection of Products is complete, the Customers will be bound to proceed with registration pursuant to clause 6.1, if not yet registered. For registered Customers, instead, authentication will be required by typing password and login in the relevant fields and clicking "proceed to check out". Once the data relating to the selected Product/s and the "shipping/ delivery information" is verified, the Customers must choose among the available methods of payment provided for by clause.
    6.3. Once a method of payment is selected, the Customers may proceed to place the Orders by clicking "send". It will be a matter for the Customers to ensure that their ‘login’ details are secure. Zerogrey Ltd will not be held liable or responsible where access is gained to a customer’s account by a non-customer using the correct login details.

    7. Methods of payment

    7.1 The Customers may pay the Price (and the part of the shipping costs requested by Zerogrey Ltd. as indicated under clauses 5.3 and 5.4) by means of credit card, Pay Pal, bank wire or other methods of payment indicated by Zerogrey Ltd. in the On-Line Shop. Zerogrey Ltd. has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated by Zerogrey Ltd. in the On-Line Shop at the time the Orders are placed by the Customers.
    7.2 If the payment is made by credit card, Customers will be charged with the Price (and with the part of the shipping costs requested by Zerogrey Ltd. as indicated under clauses 5.3 and 5.4), once the credit card data is verified and the authorization from the company issuing the credit card is received, upon the Confirmation Order being sent by Zerogrey Ltd.. Credit card data entered during the ordering procedure is protected and is transmitted directly to the bank in charge of the payments. The payment is made on a safe server directly, with an SSL deciphering key. The credit card data is not accessible by Zerogrey Ltd. or third parties, neither at the time of placement of the Orders nor later. In order to provide safety and functionality in credit card transactions to the Customers, Zerogrey Ltd. offers the virtual POS – BIBIT method of payment - provided by the Royal Bank of Scotland Group. For this reason the credit card's statement of account of Customers will bear reference to the "BIBIT payment" or "zerogreyweb" as reason for payment.
    7.3 The payment by bank wire shall be made by the Customers using the bank details provided in the On-Line Shop, specifying in the reason for payment the order number (including the initial letters), which Zerogrey Ltd. communicated at the time the Order was placed by the Customers and in the Order Confirmation.
    7.4 If payment of the Price is made by PayPal, at the time the Orders are placed by the Customers, the web session shall be redirected on PayPal's safe Web site. On such Web site, the Customers will be able to complete the payment of the Price (and the part of the shipping costs requested by Zerogrey Ltd. as indicated under clauses 5.3 and 5.4) using their own PayPal account and in accordance with PayPal conditions for utilization of service, which Customers will have accepted either at the time or previously. The Price (and the part of the shipping costs requested by Zerogrey Ltd. as indicated under clauses 5.3 and 5.4) shall be charged on Customers' PayPal account upon the Confirmation Order being sent by Zerogrey Ltd..
    7.5 If requested by the Customers upon placing the Orders, Zerogrey Ltd. shall send regular invoices by e-mail or mail on the basis of the information provided by the Customers. No amendment of the invoices shall be possible after the invoices have been issued by Zerogrey Ltd..
    7.6 Information received from Zerogrey Ltd. pursuant to clause 7. shall be solely utilized by Zerogrey Ltd. for the sake of completing all relevant sale procedures and for reimbursement procedures should Customers exercise the right of withdrawal provided for by clause 9.

    8. Shipping and delivery of the Products

    8.1 Being understood that "shipping" of Products means the delivery of the latter to the couriers selected by Zerogrey Ltd. pursuant to clause 8.2, Zerogrey Ltd. agree to ship the Products:
    (i) when the Products are available (as defined under clause 4):
    - within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
    - within 3 working days from the time the confirmation of the payment is made available if the payment is made with methods different from credit card;
    (ii) should one or more Products become unavailable as in the case under clause 4.3, Zerogrey Ltd. will use its best endeavours to inform the Customer, by email, that non available item/s will be refunded in a timely manner directly to the same payment method selected by the Customer in the order. Available items selected in the order will be sent to the Customer. Zerogrey Ltd. will accept no liability or responsibility for the non/delayed availability of any product/s.
    (iii) in case of "on demand" Products (as defined under clause 4.4) within 3 working days from the time such Products are available at Zerogrey Ltd.'s warehouses. (iv) in case of "customized" Products, within 3 working days from the communication indicated in clause 4.5 (ii);
    (v) in case the availability of one or more Products is not indicated (as in the option under clause 4.6) and the Products are available at Zerogrey Ltd.'s warehouses at the time of placement of the Order by the Customers:
    - within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
    - within 3 working days from the time the confirmation of the payment is made available if the payment is made with methods different from credit card;
    (vi) in case the availability of one or more Products is not indicated (as in the option under clause 4.6) and the Products are not available at Zerogrey Ltd.'s warehouses at the time of placement of the Orders by the Customers, within 3 working days from the time the Products are available at Zerogrey Ltd.'s warehouses.
    8.2 Zerogrey Ltd. agrees the shipment of the Products worldwide by means of express couriers selected on a case by case basis depending on the Product ordered and on the destination. The Products are shipped by Zerogrey Ltd., and delivered by the courier selected by Zerogrey Ltd., at the address indicated by the Customers at the time of registration as under clause 6.1 or at a different address specified at the time the Order is placed.
    8.3 Zerogrey Ltd. agrees to use its best effort to ensure that the Products shipped pursuant to clauses 8.1 and 8.2 shall be delivered by the selected couriers:
    - in Italy within 48 hours from the date of shipment;
    - outside Italy within 10 days from the date of shipment. Zerogrey Ltd accepts no liability or responsibility for the delayed or late delivery of any items.
    8.4 The delivery terms under clause 8.3 may not, under any circumstance, be considered binding as Zerogrey Ltd. is unable to directly monitor the deliveries of the selected couriers; therefore, Zerogrey Ltd. cannot be held liable in case of breach of the delivery terms mentioned under clause 8.3.
    8.5 In order to allow the Customers to monitor the progress of the Orders, Zerogrey Ltd. shall issue an Order number which, once inserted in the "my order" section – accessible from any page of the On-Line Shop – allows to verify all information concerning the Orders.
    8.6 The Customers may also verify the progress of Orders utilizing the "Order Tracking" function if such service is provided by the courier selected by Zerogrey Ltd. for the delivery. Such check is available to the Customers only after the shipment of Products and by utilizing tracking data communicated by Zerogrey Ltd. via e-mail.
    8.7 The Customers, or authorized third parties who will be at the address indicated in the Order Confirmation at the time of delivery, are obliged to check that:
    (i) the Products correspond to the content of the courier's delivery slip (DDT) both as regards to the quantity and type.
    (ii) the parcel/package of the Products is intact, undamaged, not wet nor in any way altered even with reference to the securing material.
    8.8 Any damage to the parcel/packaging of the Products must be immediately claimed by the Customers by means of a comment expressing "control reserve" to be written on the courier's slip acknowledging delivery. It is understood that once the slip is signed without any claim, the Customers will not be entitled to claim any exterior defect of the delivered Products.
    8.9 The Products may be delivered by couriers only to the Customers or to third parties authorized by the Customers. The receiving party is obliged to sign the slip in order to certify the occurred delivery. Couriers do not deliver at postal office boxes nor by inserting the Products in letter boxes or similar.

    9. Right to withdraw

    9.1 The Customers who are "consumers" (i.e. private persons acting for scopes not included in any commercial, craftsman or professional activity carried out in their business), have the right, in accordance with and pursuant to article 64 of the Italian Legislative Decree n. 206 of 2005, to withdraw from the Sale and Purchase Agreement within 30 days from receipt of the Products. Customers may exercise their right to withdraw from the Sale and Purchase Agreement by sending an e-mail to Zerogrey Ltd. to the address specified under clause 16. Such communication shall include:
    (i) the intention to exercise the right to withdraw;
    (ii) the details of the Order generating the Sale and Purchase Agreement from which they intend to withdraw.
    9.2 In case the Customers exercise the right to withdraw pursuant to this clause 9:
    (i) Customers undertake to return the Products within 10 working days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1;
    (ii) all costs connected to the return of the Products are entirely borne by the Customers;
    (iii) Zerogrey Ltd. undertakes to reimburse the Price in the shortest time possible and, in any event, within 30 days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1, provided that:
    - the Products have been returned and are intact;
    - the original package has also been returned and is intact;
    - the accessory items and instructions manual, if any, are returned and are intact;
    - the Products have not been utilized;
    (iv) Zerogrey Ltd. shall communicate to the Customers the methods for reimbursement of the Price and to this extent it shall be entitled to require to the Customers the relevant banking data (IBAN and name of account holder).
    9.3 Should the Customers not exercise the right to withdraw in accordance with terms and conditions set out under this clause 9., the Customers shall have no right to reimbursement of the Price.
    9.4 As an alternative to exercising the right to withdraw provided for by this clause 9., "consumer" Customers hold the option to "change product" according to the terms and conditions specified on the On-Line Shop.

    10. Products' flaws / defects

    10.1 Should the Products bear a warranty from the producer (commercial/conventional warranty), any possible flaw and defect of the Products must be communicated by the Customers directly to the producer in accordance with the terms and conditions indicated in the warranty.
    10.2 "Consumer" Customers (as defined under clause 9.1) have the rights granted to the "consumers" by article 130 of Legislative Decree n.206 of 2005; such rights must be exercised in accordance to the terms provided for by article 132 of the above mentioned Decree.

    11. Product liability

    The producer of the Products shall be liable for whatever damage caused by the Products' flaws and/or defects.

    12. Privacy

    Zerogrey Ltd. undertakes and guarantees that personal data shall be treated in accordance with the provisions set out under Legislative Decree No. 196 of 2003 (Italian Personal Data Protection Law) and further modifications. Details referred to the treatment of data are communicated to the Customers at the time of registration as under clauses 6.1 or 6.2.

    13. Errors and inaccuracies in the On-Line Shop

    13.1 Zerogrey Ltd. Agrees to regularly check the On-Line Shop in order to avoid any possible error or inaccuracy. However, it is possible that the On-Line Shop bears, or might bear, errors, inaccuracies or oversights from time to time.
    13.2 Zerogrey Ltd. has the right to amend the errors, inaccuracies or oversights contained in the On-Line Shop even after an Order has been placed as well as the right to modify and update the information at any time without any prior notice to the Customers.

    14. Intellectual Property

    All intellectual property rights connected to the On-Line Shop (including its contents) are the exclusive property of Zerogrey Ltd. and/or Alpargatas; the On-Line Shop and its contents shall not be reproduced, either partially or entirely, transferred by electronic or conventional means, modified, linked or utilized in any way, without prior written consent from Zerogrey Ltd..

    15. Applicable law

    15.1 The General Conditions and the Sale and Purchase Agreements are governed by, and construed in accordance with, the laws of the Republic of Italy (in particular by Legislative Decree No. 206 of 06/09/2005 –clauses from 50 to 67 – and by Legislative Decree No. 70 of 09/04/2003 on e-commerce) and shall be interpreted accordingly.
    15.2 Any dispute arising from, and in connection with, the General Conditions and/or the Sale and Purchase Agreements shall be submitted to the exclusive jurisdiction of the Court of Turin.

    16. Contacts

    For further information and assistance on the On-Line Shop and/or on the methods of purchase on the On-Line Shop and/or on the Sale and Purchase Agreements, the Customers may contact Zerogrey Ltd. through our customer service or by letter at the following address: Zerogrey Ltd. The Guinness Enterprise Centre, 8 Taylor's Lane, Dublin 8, Ireland

    Legal Notice

    Terms and conditions

    Please check this website frequently for changes or updates. Your use of this website is subject to these Terms and Conditions of Use and the Privacy Policy. We may modify these Terms and Conditions of Use from time to time, so please check back often. If you do not agree to these Terms and Conditions of Use or any revision, you must immediately stop using this website. We reserve the right to withdraw or amend this website without notice. We will not be liable if, for any reason, this website is unavailable at any time, or for any period of time. From time to time, we may restrict access to some parts of or the entire website. We reserve the right to suspend, restrict, or terminate your access to this website at any time without notice.

    Copyright and trademarks

    All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website is the property of HAVAIANAS or our affiliated entities and is subject to international copyright laws. Copyrights, trademarks or trade dress of HAVAIANAS and our affiliates may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of HAVAIANAS products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of HAVAIANAS, any other use of content found on this website (including linking and framing) is strictly prohibited.

    Restrictions

    By using this website, you agree that you cannot: Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services; Use foul, threatening, or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic, or sexually explicit language; Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or Use the website for any purpose other than your personal use.

    Errors and inaccuracies

    Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. HAVAIANAS reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

    Website access and contents

    Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, may greatly affect the colors you actually see on the screen. HAVAIANAS cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.

    Privacy policy

    Please see our PRIVACY POLICY which contains important information about the use of your personal data and other information regarding your privacy.

    Indemnification

    You agree to indemnify, defend, and hold harmless HAVAIANAS, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your use of Content, your use of the website, your conduct in connection with the Website or with other website users, or any violation of these Terms of Use, any law or the rights of any third party.

    Disclaimer of liability

    HAVAIANAS makes no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it—they are provided “as is” with all faults. Except as otherwise provided under applicable laws, HAVAIANAS and our affiliates, directors, officers, employees, agents, contractors, successors, and assigns of each, will not be liable for any damages arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, along with damages for profits, business interruption, or the loss of data or information, regardless of whether we are notified of the potential for such damages in advance.

    No waiver/severability

    Failure of HAVAIANAS to take any action if you breach these Terms and Conditions of Use shall not be construed as a continuing waiver or relinquishment of such right to take action. HAVAIANAS will still be entitled to use our rights and remedies in any situation where you breach these Terms and Conditions of Use. If any part of these Terms and Conditions of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.