You may return any article purchased on within 30 days of the purchase. 

How to request a return: 

1. Log into your account, go to your orders, select the order and article you wish to return. If you placed the order as a guest, you will need to request the return on the following link:

2. All articles must be returned with all original labels and in their original packaging, including the Havaianas box. 

3. Prepare the parcel and stick the UPS label on the order box. If you have misplaced the label, you can print it in your personal area. If you don't have an account, go to the Customer Services page (

4. Finally, select the way you wish to return the product. There are several options:

•  Return via the shipping company – you can agree on a time and day for the parcel to be collected directly with them. Cost: 4.90 euros.

•  You can drop off the order at one of our shipping company's collection points. Cost: 4.90 euros.

• You can also send the parcel directly to our warehouse with your chosen postage method. Costs incurred by the client.  Warehouse:PVS Italian Services LTDStrada A di Gainago 2/A, Località Gainago – 43056 Torile (PR)Italy 

 *Please, always indicate inside the package your original order number so our logistics team can easily process your parcel. Failing to do this may impact the refund time and/or make impossible to identify you as purchaser. 

Whenever you request a return, you will have to check the following:

• The deadline for returning purchased products is of 30 days.

• The products must not have been used or washed, or have been altered in any way.• Personalised (or customised) products may not be returned or exchanged.

• The products must have all the original labels and come in their original packaging, including the Havaianas box.