Havaianas’ return & refund Policy

We want you to love your purchase. If you’re not fully satisfied, you have 30 days from the delivery date to return your item.

We want you to love your purchase. If you’re not fully satisfied, you have 30 days from the delivery date to request a return.

Return Options & Costs

Please note that pricing and fees may vary by country. For detailed rates, please refer to the original language version of our website.

Return conditions may vary depending on the collection method. Our Customer Service team will inform you of all available options and any possible associated costs when managing your return, so you can choose the option that best suits you.

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Return Conditions

  • Items must be returned in their original condition, including all tags and packaging.
  • Returns typically take 7-9 days to reach our warehouse.

  • * Items must be returned in their original condition, with all tags, unwashed, unaltered, and in their original packaging. For hygiene reasons, swimwear must be unworn and returned with the hygiene strip intact.

  • ** All returns must be submitted through our online process. Returns sent any other way may be declined.
  • Items must be returned in their original condition, including all tags and packaging.
  • Returns typically take 7-9 days to reach our warehouse.
  • You have 30 days from receipt of your order to request a return.
  • This period includes your right of withdrawal, in accordance with current regulations.
  • During special periods such as Christmas, we extend the return period so you can shop with peace of mind and manage exchanges or returns after the holidays.
  • If you need another size or model, please request the return of the product and place a new order.
  • You can return several items in the same shipment. Just make sure to include them in the same package and follow the return process indicated by our Customer Service team.

Refunds

  • Once your return is received and inspected, your refund will be issued within 7-15 business days to your original payment method.
  • You will receive an email confirmation as soon as your refund is processed.
  • In-store returns are only allowed for purchases made in the same country.
  • Returns usually arrive at our warehouse within 7 to 9 days.
  • Once received and inspected, the refund is processed within 7 to 15 business days.
  • The refund is made using the same payment method used for the purchase.
  • You will receive a confirmation email once the refund has been completed.
  • Please note that the time it takes for the amount to appear in your account may depend on your bank.
  • If more than 14 days have passed since the refund confirmation and you still cannot see it, we recommend contacting your bank first. If the issue persists, you can contact our Customer Service team.

I haven’t received my return label

  • First, please check your spam/junk folder.

    If you still can’t find it, you can reprint your return label by following these steps:

    1. Click the link.
    2. Enter your order number and add _RET0 at the end.
    3. Enter your delivery postcode.
    4. Click “Track”.
    5. Click the print icon to print your label.
    6. You can also find the tracking information for your return.

    (In the same page, click on icon Tracking icon to track your return.)

What should I do if I receive a defective product?

  • If your item is defective, start a return as usual and select “Defective Product” as the reason. You can upload a photo of the issue, and our quality team will inspect the item upon arrival. Shipping fees will only be refunded if a quality issue is confirmed.

    If you have received a defective product, please contact our Customer Service team so we can help you as soon as possible.

    We will ask you for some details about the issue and, if possible, photos so we can manage it more quickly.

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