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How long do I have to return a product?
You may return any article purchased on www.havaianas-store.com within 30 days from the purchase date.
How can I return a product?
1. Log into your account, go to your orders, select the order and article you wish to return. If you placed the order as a guest, you will need to request the return here.
2. Select how you want to return the product. There are several options:
• Return at a delivery point through the parcel companies available in your country. You can leave the order at the most convenient point of those offered by operating companies. Cost: € 4.90
To proceed with the return you must enter your customer account, or in the tracking details of your order if you did it as a guest (you will find the details in the confirmation email) and select the product (s) and the reason (s). Once done, the available options will be displayed. Once selected and confirmed, you will receive the label attached to your email address used to place the order. If you do not receive the label please contact Customer Service. Please check your SPAM folder before contacting us.
• Return to the shop. This service is free of charge.
You must go with the product to one of the shops that offers this service and show the electronic ticket that we sent you by email and that you can download from your personal account. You can take the printed e-ticket with you or show it on the screen of your mobile device.
If you come from Greece, Cyprus, Malta or Poland and you want to return your products, please contact our Customer Service area.
Whenever you request a return, you must consider the following:
• The deadline for returning purchased products is 30 days.
• The products must not have been used and must have all the original labels.
• Customised products cannot be returned.
• For hygienic reasons, we will only accept return of swimwear unworn and with the hygiene strip.
When will the refund be made?
The refund will be made once the product arrives at our warehouse and we verify that it has been returned in accordance with our Return Policy. The refund will be made in the same form of payment that you used for your purchase.
It may take up to 15 days for the money to reach your account, depending on your bank and the payment method used.
Please note that if the return is made within the first 15 days, you will be refunded the full amount minus the return costs. The refund will include the amount of the shipping costs of the order.
What should I do if I receive a defective product?
To return a defective product you must log in to your account, access your orders, select the order and the item you wish to return. To proceed with the activation of the return, select "Defective Product".
If you do not have an account, please contact our Customer Service area.
We will ask you to attach photos of the product so that our Customer Service team can verify the defect. You will receive the refund once the quality team has authorised the return.