How can I return a product?

 

You can drop off your shoes (in the original box) at your local Post Office. Please bear in mind that you run with the shipping costs of the return. You will be refunded once the order is received in our warehouse.

 

• You have 30 days to return your product.

• Products must be unworn, unwashed and unaltered.

• No returns or exchanges are possible for customized products.

• Must have all the original tags and labels attached and in their original packaging, including the Havaianas box.

 

STEPS to Return a product:

 

Step 1: Login to your account, go to your orders, select the order and the product you´d like to return. If you´ve placed the order as a guest, you can request a return in the following link (track your order page).

 

Step 2: put the product in the same box, make sure it´s well packed, and add the following address:

PVS SERVICES ITALIA S.R.L.
c/o Mag. La Giovane
PORTA - R
Strada A di Gainago 2/A, Località Gainago
43056 – Torrile (PR), Italy

 

Step 3: go to your nearest post office and proceed to ship it – please bear in mind that you run with the costs of the return. We are working on improving our Return Policy and very soon we will offer more options to return your product.

 

How can I exchange a product?

 

You can change your product for another size. Go to your account area, select the order, the product you´d like to exchange and the size to change it for. If the size is not available, you can proceed to return the product and we´ll refund you the money. If you´d like to change the product for a different one, you can return the product and buy the new one.

 

Exchanges are only allowed if the product has the same prize.

 

You have 30 days from the reception of your products to request an exchange of any product you have purchased. Be aware that we only accept size changes of the same model and category (including same colour) and, in case you want to purchase a new product, you´ll have to return the goods you don’t longer want.

 

STEPS to Exchange a product:

 

Step 1: To proceed to a size change of an item, please connect to your account, enter “My Order” section, and select the exchange option provided next to the item of the relevant order.

 

Step 2: select the return method - we allow 14 days for the product to be received in our warehouse.

 

Step 3: Once we have received your product at our facilities and validated the return by proving goods to be in the original packaging and in perfect conditions (not used, worn or defective) we will process the new order and ship the replacement to you.

 

We don´t allow exchanges if the price has changed. Products acquired during sales or promotions are not subject to any exchange. Exchanges return and shipping costs will not be charged to you.

 

What happens if I receive a defective product?

 

You need to activate the return in your account area (guest), and select the option “Defective Product”; you will be asked to upload some photos of the product that our customer service will receive and revise for approval. Once our quality team has approved the return, the money will be refunded.