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How is the refund processed?
Once your return has reached our warehouse and has been inspected, the refund will be processed within approximately 7–15 business days.
The refund will be made to the same payment method used for the purchase. You will receive a confirmation email when it has been processed.
The time it takes for the amount to appear in your account may depend on your bank or payment provider.
If more than 14 days have passed since the refund confirmation and you still cannot see the amount, contact your bank first. If the issue persists, contact our Customer Service team.