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How is the refund processed?
Once your return has reached our warehouse and has been inspected, the refund will be issued within 7–15 business days.
The refund will be made to the same payment method used for your purchase. You will receive a confirmation email when it has been processed.
The time it takes for the amount to appear in your account may depend on your bank or payment provider.
If more than 14 days have passed since the refund confirmation and you still cannot see the amount, contact your bank first and provide the refund confirmation.
If the issue persists, contact our Customer Service team.
→ contact customer service