What is the size equivalence in Havaianas?
The vast majority of Havaianas sizes are double sizes, if you like to wear your flip flops tighter, you should select a smaller size; if you like a little extra sole, use your usual size.
To find your ideal size, consult the shoe size guide and the clothing size guide.
We only use size S, M, L, etc. in our clothing collection. For our Flip Flops, Sandals, Slides, Espadrilles and Slippers we rely on Havaianas numerical sizes.
Within each model, you can find, just below the size selection, our most precise recommended size. Do not hesitate to click on "What is my size?" before adding your favorite Havaianas to the bag.
What size of Havaianas to buy for a one year old?
For a one year old you should select a size 17/18.
What Havaianas size is equivalent to a 35/36?
A size 35/36 Havaianas.
And a 39/40?
A size 39/40 is equivalent to a 39/40 Havaianas.
What Havaianas size is equivalent to a size 6?
Size 6 is a Havaianas size 39/40.
What Havaianas size is a 41/42 in Australia?
A size 41/42 Havaianas.
Are Havaianas flip flops comfortable?
Havaianas are especially comfortable because they are made of rubber and not plastic, in addition to being light, they are non-slip and resistant to heat and water.
Our products benefits.
- Flexible, rubber sole
- Heat and water resistant, non-slip
- Hand washable
- Light, comfortable and durable
How to take care of Havaianas?
If you are going to store your Havaianas in a closet, we recommend interlocking them to prevent the straps from becoming deformed.
Most of our products can be cleaned by soaking them in water and soap for a few minutes. You can also use a soft (non-abrasive) sponge and then rinse with water.
For those products with leather, suede, glitter or other materials, please consult care on the specific page of the product.
We do not recommend washing Havaianas in the washing machine or with any abrasive product (bleach).
I would like to buy other strips, is it possible?
We do not sell the strips separately. If you have questions or need more information, contact us.
What is the difference between normal Havaianas and Slim?
Havaianas Slim have slightly thinner straps and narrower soles than other standard Havaianas. The Havaianas Slim models are our most popular ones amongst women! They are feminine models with thinner straps and soles.
Are Havaianas sunglasses polarized?
No, the sunglasses do not have polarized lenses.
- To make sure you buy only authentic products on the internet, be wary of messages like “Cheaper Havaianas” or “Discount Havaianas”; they usually advertise counterfeits.
- Havaianas has a strict distribution policy and, as a general rule, is not present in street stalls, markets or supermarkets. If you buy a pair of flip flops from these kinds of places, it's most likely a knockoff. If you have doubts about a shop, contact us to certify that it is an authorized distributor.
- All Havaianas products are manufactured or designed in Brazil. The importing company is Alpargatas Europe S.L.U. This information appears on a label that you will find inside or on the sole of the product.
- To distinguish original Havaianas from imitations, look for the Havaianas logo on any product you purchase and the hologram on the label. It is the proof of its authenticity!
- Havaianas are manufactured according to a patented formula composed of a rubber mixture. They do not smell, they do not deform and they are antiperspirant. Counterfeits can be easily recognized by the poor quality of their manufacture.
If you have doubts about the origin of a Havaianas product, contact us, we will be happy to tell you if the store where you purchased it is an authorized retailer.
Counterfeit Warning
Havaianas has followed an anti-counterfeiting policy since its inception dating back to 1962, when the first pair of Havaianas flip-flops were manufactured. Despite our dedication to combating this global problem, please be aware that counterfeit Havaianas products are being offered to customers - often through websites and especially auction sites.
Imitations are dangerous
Our products are made with a special rubber formula and undergo extensive quality controls to ensure a high level of comfort and safety. Counterfeits generally do not meet the standards of regulatory institutions, sometimes causing health problems, such as skin irritations.
Counterfeiting is a crime
Counterfeiting is illegal. It has a significant impact on the global economy costing around $600 billion a year and thousands of jobs lost.
How can you help?
If you think you have spotted or purchased fake Havaianas, please send us an email at: hello@havaianas-store.com
We greatly appreciate your cooperation as it will help us take legal action against counterfeiters in order to protect the interests of Havaianas consumers.
Can I customize my Havaianas?
Currently you can customize your flip flops with exclusive pins at our physical stores, discover which ones here. In addition, you can make your flip flops more special with our charms. There are different designs that you can put on and take off to create the combination that you like the most.
We are working to offer you more customization options, if you don't want to miss any news, sign up for our newsletter and be the first one to find out.
If you have any suggestions, feel free to email us at hello@havaianas-store.com
Do you want a good idea for your wedding?
We want to be part of this special day!
That is why we offer a customization option where you can select the model and the charms that you like the most so that your guests can dance comfortably. Click here to know more. Long live the newlyweds!
In terms of corporate social responsibility, what initiatives and actions does Havaianas carry out?
At Havaianas we give priority to the processes, initiatives, technologies and materials that reduce the impact on the environment, and we work with partners that promote this work even more. To know all our actions and commitment, click here.
Delivery times
We will deliver your order in approximately 5 days from its completion. Once we ship your order, we will send you an email with a link to the courier's page so you can track it.
You can follow the order on the Havaianas page whether you are a registered user or not. If you are registered with us, just go to "My Account" and then click on "Track your order".
If you do not have an account, go to Track my Order and enter the requested data (order number and email with which the order was placed).
Shipping Costs
Home delivery cost: £5.90
Free store pickup.
Free shipping for orders over £50*.
*Promotions could be subject to changes and modifications.
Store pick up
Using the store pick-up method (click & collect), you can collect your order at the stores that offer this service, within the period that we have indicated when making the purchase. This type of delivery is free.
We will send you an email when the order is ready for you to pick up at the store. To collect the order, you must show the electronic ticket that we will send you by email and that you can download from your personal account.
You can take the printed electronic ticket to the store or show the digital version through a mobile device.
If you prefer someone else to pick up the order for you, they must present the electronic ticket.
The price applicable to the order will correspond to the country of delivery of the product.
Is registration required to place an order?
No, it is not mandatory. You can place an order as guest, but remember that you will not enjoy all the benefits of an account, such as being able to save your addresses, credit card details, etc.
How to check the details of an order
To review the data of an order, log in to your account and access the "My orders" section. Click on the order number or on “View Order” to consult the details of the order. If you placed the order as a guest, you can check all the details by clicking here.
Make changes to an order
If you need to modify or cancel an order after placing it, please contact Havaianas Customer Service. The processing of the order is automatic and we cannot guarantee that it will be possible to make changes or cancellations of orders that are already registered in our system.
How to create an account
You can create an account in our online store here. If you are placing an order as a guest, you can also create an account during the checkout process.
Advantages of having an account:
- You can check all your orders easily and at any time from your account.
- You can save your credit card details for future purchases, so you don't have to enter the details each time you make a purchase.
- You can create and save as many shipping addresses as you want.
- You can register several credit cards.
- You can create a wish list to save your favorite products.
- You can access special and exclusive offers available only for registered users.
Can I create an account if I have placed an order as guest?
Yes, you can create an account after you have placed an order as guest. You can also create an account during the purchase process, when you are placing an order. Just keep in mind that orders placed as a guest will not appear in your account if you create it after making the purchase.
How can I delete my account or unsubscribe from the Newsletter?
You can contact us at dataprotection@alpargatas.com and indicate in the subject "Delete Account", "Unregister Newsletter", or "Delete Account and Newsletter".
Accepted payment methods
You can pay by credit card (Visa, Mastercard, American Express), Paypal, Klarna and Apple Pay. You can select the payment method you prefer at the end of the purchase process.
Payments are made directly on a secure server, with SSL encryption to ensure the absolute security of transactions.
Secure purchase.
At Havaianas we constantly adapt our payment gateways so that they have the most rigorous security systems for our customers. We have already adapted to the new European regulations for PSD2 online payments.
If you buy online regularly, you will have verified that there are different ways to pay. In some online stores they only ask for your card data with the CVV, others your data and a code that they send to your mobile, and others directly remember all your data so that you can make your purchases in a single click.
In this diverse scenario, the objective of the new PSD2 directive, which came into force on 01/01/2021, is none other than to reinforce the security mechanisms in electronic stores to guarantee that whoever makes a purchase is the legitimate owner of the card.
And how will we do it? Using strong customer authentication or two-factor authentication when paying online, for which your smartphone will be essential.
This mainly translates into confirming payments with at least 2 of these 3 possible ways:
1. Something you have: your mobile, your ID, a card, etc.
2. Something you know: a PIN, a password, an answer, etc.
3. Something that “you are”: biometric identification using your eyes, your face, your fingerprint, your voice, etc.
