Havaianas is the Original flip-flops brand since 1962. The texture of Havaianas ́rubber soles are like rice grains, one of the many details that make Havaianas unmistakable.

Havaianas means "hawaians" in portuguese. We pronounce Havaianas as /AVAIANAS

You can get in touch with us via telephone or via the online form. Click on the following link to find our telephone numbers and online contact form.

UK
We will deliver your order in approximately 5 days from its completion. We will send you an email with the link to the carrier's page with the tracking number of your package once we ship your order.

Rest of the countries
We will deliver your order in between 7 and 12 days from when it is placed, depending on the destination. We will send you an email with the link to the carrier's page with the tracking number of your package once we ship your order.

Either if you are a register user or not, you can go to “My account” and click on “Track your order”. Then you should introduce the required information (order number, email and postal code).

Shipping and delivery

Delivery times

We will deliver your order in approximately 8 days from its completion. Once we ship your order, we will send you an email with a link to the courier's page so you can track it.

You can follow the order on the Havaianas page whether you are a registered user or not. If you are registered with us, just go to "My Account" and then click on "Track your order".

If you do not have an account, go to Track my Order and enter the requested data (order number and email with which the order was placed).

Shipping Costs

Home delivery cost: £5.90

Free store pickup.

Free shipping for orders over £50*.

*Promotions could be subject to changes and modifications.

Store pick up

Using the store pick-up method (click & collect), you can collect your order at the stores that offer this service, within the period that we have indicated when making the purchase. This type of delivery is free.

We will send you an email when the order is ready for you to pick up at the store. To collect the order, you must show the electronic ticket that we will send you by email and that you can download from your personal account.

You can take the printed electronic ticket to the store or show the digital version through a mobile device.

If you prefer someone else to pick up the order for you, they must present the electronic ticket.

The price applicable to the order will correspond to the country of delivery of the product.

Is it necessary to register to place an order?

No, it's not compulsory. You can place an order as a guest, but remember that you will not benefit from the advantages that having an account would give you, such as keeping your addresses, your credit card details, etc.

How to check the details of an order

To check the details of an order, log into your account and go to the "My Orders" section. Click on the order number or on SEE ORDER to check the details of the order. If you carried out the order as a guest, you will be able to follow your order here.

To make changes to an order once it has been placed, get in touch with the Havaianas Customer Services. The order is processed automatically and we cannot guarantee that changes will be possible to orders that have already been paid for and registered in our system.

How to open an account

You can create an account in our online store, here. If you place an order as a guest, you will also be able to open an account during the purchasing process.
 

Benefits of having an account:

• You will be able to easily check your orders at any time from your account.

• You can keep the details of your credit card for future purchases, saving you the bother of having to enter them every time you make a new purchase.

• You will be able to create and save all the shipping addresses you wish.

• You will be able to save various credit card details.

• You will be able to create a wish list to keep tabs on your favourite products.

• You will have access to special and exclusive offers that are only available to account holders.

Can I open an account if I have placed an order as a guest?

Yes, you may open an account after having placed an order as a guest. You can also open an account during the purchasing process, when you complete your order. Just remember that any orders placed as a guest will not show if you create your account after placing the order.

How to find your nearest store?

Go to the Store Locator section.

Havaianas use to be true to size. You just need to be sure of choosing your right size. Our shoes size guide and apparel size chart should help you to find your right size.

Havaianas has not changed the sizing but it may vary depending on the model. Please check the Havaianas size chart to find your perfect match. If you choose your right size, they shouldn't come small.

Do Havaianas stretch?

No, they do not stretch.

What size Havaianas do I need uk?

Sizing of Havaianas in the UK is (or not) different to sizing in Brasil. 

What size Havaianas for a 1 year old?

You should choose a 17/18 size for a 1 year old baby.

What size is Havaianas large?  And medium?

In Havaianas we don't have large or medium size, we just have the standard numerical sizing.

What size is 35 36 in Havaianas?

It´s a 35/36 Havaianas size. 

What size is 6 in Havaianas?

Size 6 in Havaianas is 39/40 size.

What size is 41 42 in Havaianas in Australia?

It´s a 41/42 Havaianas Size.

You can pay by Credit Card (Visa, Mastercard, American Express), Paypal, Klarna and Apple Pay. You can select the payment method you prefer at the end of the purchase process.

Payments are made directly on a secure server, with SSL encryption to guarantee the absolute security of transactions.

Safe shopping at Havaianas
At Havaianas we constantly adapt our payment portals to ensure they feature the tightest safety sytems for our clients. With this in mind, we have already upgraded to comply with the new European regulations for PSD2 online payments.

If you normally do your purchasing online, you will have noticed that there are several ways to pay. Some online businesses only ask you for your bank card details and the CVV code, others ask for your details and send you a code on your mobile phone, and others directly remember all your details so you can do all your purchases in one click.

Given the varied scenarios that exist, the objective of the new PSD2 directive that comes into effect on 01/01/2021 is simply to reinforce the safety mechanisms for online businesses in order to guarantee that the person making a purchase is indeed the owner of the bank card.

How will we do this? By using reinforced client authentication or double factor authentication whenever you pay online, where your smartphone will be indispensible.

This will translate mainly as payments being confirmed using at least 2 out of the 3 following possible forms:

1. Something you have: a mobile, an ID card, a bank card, etc.

2. Something you know: a PIN, a password, an answer to a question, etc.

3. Something you “are”: biometric identification using your eyes, your face, your fingerprint, your voice, etc.

Personalisation

Can I customise my Havaianas?

Yes, you can customise your Havaianas with pins in our high street stores. Online you can customise special gifts for weddings, where you can select the style and the pin. If you want to customise wedding items please contact our customer service. 

We also sell pins online that you can add to your Havaianas straps yourself. Shop for Pins in our Accessories collection.

In terms of Corporate Social Responsibility, what initiatives and actions has Havaianas taken?

We collaborate with the Institute for Ecological Research of Brazil (Instituto de Investigación Ecológica de Brasil: IPÊ) and Conservation International. You can find more information here.

If you want to store your Havaianas in the closet , we recommend you to interlace your Havaianas in order to avoid twisted straps. If the strap is broken you can use glue. If you take care of your Havaianas, they will last for long. 
 

How does one clean the product?

Soak your Havaianas in water and soap for a few minutes. Use a soft sponge (nonabrasive) to wash them then rinse them. Do not put them in a washing machine: it may damage the sandals and soles.

Havaianas Slim have slightly thinner straps and narrower soles in comparison to other regular Havaianas models.  Havaianas Slim is one of our most famous models for women!! It's a feminine model with a thinner strap and sole.

Havaianas are especially comfortable because they are made of rubber and they are lightweight, durable, heat - resistant and non-slippery.

You can wear Havaianas wherever you want! They are perfect for the beach and also for the city. You can wear them with a bikini or with your favourite summer dress.

You can identify fake Havaianas Slippers by:

• To ensure that you are only purchasing genuine Havaianas products, when purchasing online, watch out for such messages as "cheaper Havaianas" or "discount Havaianas": these are counterfeit Havaianas.

• The real Havaianas are never available with street vendors, on markets or at non-authorised sales points. If you buy a pair in such a place, it's more than likely to be an imitation product.

• All the Havaianas products are made or designed in Brazil. So if the product is not made or designed in Brazil and indicated as such on the labelling, it may be a counterfeit product.

•  Identify original Havaianas vs. fake by looking for the authenticity logo on any Havaianas product you purchase!

• Havaianas are made according to a patented formula that is made up of a mixture of rubber – they don't smell, they don't lose their shape and are breathable – counterfeit products are recognisable because they are badly made.
 

If you are unsure of their origin, please contact us and we will be happy to tell you whether the store you went to is a recognised retailer.

No, Havaianas sunglasses are not polarized.

You can contact us at dataprotection@alpargatas.com and note in the Subject “Close Account”, Unsubscribe from Newsletter” or “Close Account and Unsubscribe from Newsletter”

Warning regarding counterfeit versions

Havaianas has always carried out an anti-counterfeit policy since its beginnings in 1962, when it made the very first pair of Havaianas flip-flops. Despite our dedicated efforts to fight this global problem, please bear in mind that there are Havaianas counterfeit products that are being offered to clients, often on websites and especially auction sites.

How does one detect counterfeit versions of Havaianas?

• To ensure that you are only purchasing genuine Havaianas products, when purchasing online, watch out for such messages as "cheaper Havaianas" or "discount Havianas": these are counterfeit Havaianas.

• Genuine products are never available with street vendors, on markets or at non-authorised sales points. If you buy a pair in such a place, it's more than likely to be an imitation product.

• All the Havaianas products are made or designed in Brazil. So if the product is not made or designed in Brazil and indicated as such on the labelling, it may be a counterfeit product.

• Always look for the authenticity logo on any Havaianas product you purchase!

• Havaianas are made according to a patented formula that is made up of a mixture of rubber – they don't smell, they don't lose their shape and are breathable – counterfeit products are recognisable because there are badly made.

If you are unsure of their origin, please contact us and we will be happy to tell you whether the store you went to is a recognised retailer.

Imitations can be dangerous

Havaianas footwear is made according to high quality standards and does not compare to the poor make of non-authentic merchandise. The original products are manufactured following a specific rubber formula which guarantees a high level of comfort and safety.

Please be careful because Havaianas counterfeit products do not meet these health and safety standards, they may cause rashes or other serious skin irritation when wearing them.

Counterfeiting is a crime

Counterfeiting is illegal. It has a significant impact on the global economy, costing around 600 000 million US dollars per year and causing the loss of thousands of jobs.

How can you help?

If you believe you have purchased a counterfeit Havaianas product, please let us know at the following email address: hello@havaianas-store.com

We thank you for your help as this will help us take legal action against counterfeiters, with a view to protecting the interest of Havaianas customers.

How does one clean the product?

Soak your Havaianas in water and soap for a few minutes. Use a soft sponge (nonabrasive) to wash them then rinse them. Do not put them in a washing machine: it may damage the sandals and soles.

How long does a pair of Havaianas last?

There isn't a clear answer to this question, as the useful life of a pair of Havaianas depends on several factors, such as frequency of use, type of use, type of ground and maintenance of the product.

I would like to purchase new straps. Is that possible?

We're sorry but we do not sell straps separately.

How can I find out what size I am?

You will find your size on the following size chart, here.

Check the Size Guide of the different Havaianas products: flip-flops, espadrilles, etc.