Placing an order on http://www.havaianas-store.com is quick and easy! If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

http://www.havaianas-store.com is the one and only official online store where you can purchase your favorite Havaianas Online Store products and receive them directly to your home! Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.

Payment methods

Our online store accepts payments via PayPal, Credit Card, Bank Transfer and MoneyBookers. You may select one of these payment methods at the end of the purchase process. All payments will be remitted to Alpargatas Europe SLU, who manages the online sales operations of the Havaianas Online Store. At no time is Alpargatas Europe SLU able to accept cash payments, either directly or sent via mail.

Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on the transaction day's exchange rate. There is no extra cost for currency conversion.

Paypal

PayPal allows any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.

If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Alpargatas Europe SLU. with the simple click of your mouse. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.

The usage of PayPal as an online payment tool is free.

Credit cards

You can pay on Havaianas Online Store online store using credit cards, including Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.

The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.

No individual within Alpargatas Europe SLU, Havaianas Online Store or over the Internet has access to your credit card information at the moment of purchase or at any time.

Your secure transaction will appear on your bank statement accompanied by the description Zerogrey Ltd. or Havaianas - Zerogrey . The total amount spent will be authorized on your account immediately, then Zerogrey Ltd. team will process your order and the amount paid will be captured from your account.

Skrill

Skrill is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Skrill account yet, please sign up via www.skrill.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.

Orders shipped to Italy will be prepared by our warehouse in 24/48 hours and delivered in approximately 1-2 working days once they have been shipped. Orders shipped to European Union countries will be prepared by our warehouse in 24/48 hours and delivered in approximately 2-3 working days once they have been shipped. We will send you an email once your order has been sent with the link to the courier's page and the tracking number of your parcel.
If your order is over 40€, we are happy to offer you the free shipping on your order.The shipping costs per country are listed here These shipping costs are basic ones and they might change according to the quantity of items purchased and the volumetric weight of your parcel. The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.

We offer you the option change your mind within 30 days, beginning with the day you receive the item(s), and receive a refund. To end the contract with us, the conditions indicated in Art. 9.1 and 9.2 shall apply, except for the following: we will reimburse the price you paid for the products including delivery costs, by issuing a voucher, if you notify us the request for the termination of the contract from the 15th to the 30th day from which you receive the product. The voucher will be issued within X days from the moment we receive the products back from you and can be used in the online store. The voucher can be used until the founds are exhausted or after four (4) years lapse from the moment of its issuance. The voucher can only be used for purchases in the online store.
Alternatively, you may be entitled to choose a “product exchange” under the terms and conditions: 1. You must return the product to us according to the method selected (drop-off point or collect option) when requesting the exchange within 14 business days of the date of your written notification informing us that you wish to exchange the products; 2.We will be responsible for paying all the costs for the return of the product(s) and for dispatching the exchange product; and 3. We will exchange the size of a product for a different size of another product of the same model and category, provided that: - the item is in the same condition in which you received it. This means that the product must be returned new, unused and complete. We may deny the exchange of a product, if this has not been returned damaged or not according to the conditions described in this subsection 11.2.(iii); - the original packaging/box of the products is also returned, and that it has not been handled in an unacceptable way; - any accessories, user manuals etc are returned and they have not been handled in an unacceptable way; - the products have not been used; - you request for the exchange of size of a product, the size for which you return the exchange is in stock; and - the product price has not changed since the day of its acquisition. Products acquired during sales or promotions are not subject to any exchange.

If you have a complaint regarding evident material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by organizing the return in your personal area for this reason or by contacting our Customer Service [include link].

In order to create a new Account on Havaianas Online Store you just need to click on REGISTER, fill in the requested fields and read and accept our Privacy Policy. After placing your order on http://www.havaianas-store.com, you will have the possibility to see all the details by entering your account, clicking on “My orders”.

From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status.

You will also have the possibility to contact our Customer Service by clicking on the “Contact us” button next to your order, and do the Return procedure within 30 days from the delivery of your order.

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